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FAQ

Frequently Asked Questions
1.) How do I get a library card?
 
2.) How do I use the library's computers?

3.) Can I print, copy, fax, or scan documents at the library?

Yes. See the Faxing, Scanning, Copying and the Computer Policy and Printing pages for more details.

4.) Can I get help with computers at the library?
If you are having technical trouble or if you have a simple question while using the library computers, the person at the Reference Desk can try to help you. If you are looking for more intensive help or have complex questions about a specific computer program, you can set an appointment to meet with a staff member or volunteer. 
 
5.) Can I check out movies at the library?
Yes. The library has a collection of DVDs and any patron with an adult library card (who has less than $5 in fines) may check out up to 3 DVDs at a time. You can search for movies using our Catalog
 
6.) How do I use my online library account?
You can access your account to request books and movies, look up due dates, renew items, and check blocks on your account by clicking on this link and signing in with the number on the back of your library card and the last four digits of the phone number: My Account
 
7.) Can I download eBooks and audiobooks from the library?
Yes. The Bibliomation library consortium provides Howard Whittemore Memorial Library patrons with access to an eBook and audiobook service called Overdrive. To access Overdrive, click here: Access Overdrive. If you need assistance downloading audiobooks, speak to the Reference Librarian or call Bibliomation at 203-577-4070 and select the option for the help desk. 
  
8.) What are the library's late fee policies?
See: Fine Policy 
 
9.) How do I find out about events at the library or a change in hours?
You can go to the 'News and Events' page of our site (News and Events) or you can visit our social media pages. Links to our social media pages are here: 
 
10.) What are Museum Passes and how do I borrow one?
The Howard Whittemore Library offers passes for free or reduced admission to museums and other attractions around the state (courtesy of the Friends of the Library). See the Museum Passes page for more details.
11.) Does the library provide tutoring services?
If you need help researching a topic, the Reference Librarian can help you find and evaluate books, periodicals, and online resources. If you need help when using a computer program (such as Microsoft Word), the Reference Librarian can help you with basic computer questions. If you need advice about how to format a paper according to an established standard (such as MLA or APA standards), a librarian can help you research and apply those standards to your work.
However, if you require an explanation about how to complete a school project, we recommend that you ask the teacher who assigned it. Local school systems do not routinely share information about school assignments, school policies, grading systems, or reading level categories with the library. As a result, so we may not be able to accurately answer patrons' questions about school-related materials and procedures.